Employee Meetings
Keynote Speeches
Facilitates difficult conversations

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Best products click video animation
Crafting a Better Customer Experience final
Digital Natives final
Digital Transformation Final
Executive Summary Customer Experience
Stop Chasing Happiness FINAL
Unfair world
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Where I spoke

Amas gave keynotes in over 40 countries around the world.


Latest tweets

Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad?
Learn all about Workforce Management with @bobfurniss & @amastenumah #contactcenter #Custserv #CX #Podcast http://podcast.contactcenter.tv

@amastenumah & @bobfurniss discuss how to measure only the right things in a contact center.
“There are lies, there are damn lies and there are metrics!”
If you can’t measure it, you can’t manage it” - Dr Demin
#contactcenter #Custserv #CX http://podcast.contactcenter.tv

“In the meantime, cling tooth and nail to the following rule: not to give in to adversity, not to trust prosperity, and always take full note of fortune’s habit of behaving just as she pleases.” -Seneca

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