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Ever had 100,000 people waiting in line and angry? You know it is your fault? Have you ever made all your coworkers mad?
Learn all about Workforce Management with @bobfurniss & @amastenumah #contactcenter #Custserv #CX #Podcast http://podcast.contactcenter.tv

@amastenumah & @bobfurniss discuss how to measure only the right things in a contact center.
“There are lies, there are damn lies and there are metrics!”
If you can’t measure it, you can’t manage it” - Dr Demin
#contactcenter #Custserv #CX http://podcast.contactcenter.tv

“In the meantime, cling tooth and nail to the following rule: not to give in to adversity, not to trust prosperity, and always take full note of fortune’s habit of behaving just as she pleases.” -Seneca

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