Customer Service Leaders- You have one Job

I avoid grocery stores like the plague. I end up spending an hour deciding on a box of cereal. Kicker is I don't even like cereal that much.  

If you lead a service organization you must feel the same way. Where should you focus your time. How can you make the most difference? If you are any good at your job, you have narrowed it down to PEOPLE. You have clarity that you have to figure out how to help the people who service your customers. But how?

Well, I have spent plenty of time and research on this question and I have answers. There is one thing you can do that will make the most difference.