BetterXperience's thought leaders and Customer Experience experts lead corporate workshops that leave employees feeling inspired. Each workshop is specifically tailored to your company and your industry, and we will take the opportunity to customize the event to address specific challenges and goals you may have. Our Customer Experience workshops are often a springboard for new initiatives that lead to positive results and growth.
Workshops begin with a four-step journey mapping process:
The essential starting point, your journey starts with finding insights about your customers' needs and feelings.
You've defined a journey, derived insights and set some goals, but then what? The "so-what" test helps define and prioritize what parts of the journey are most important, and why.
We help you identify the "moments of truth" – all of the relevant issues that pertain to your goals and how you will achieve them.
We are nothing if we do not innovate. Tapping into your company's collective creativity, we help create a more desirable reality.