Insightful and Entertaining
Keynote Speaker
Renown Author
Customer Experience Guru
Joyful Stoic
"Customer Service is harder than rocket science!"
Amas Tenumah
About Amas
Amas is a humanist, author and futurist. He obsessively focus on sharing the Truth about two topics – Customer Service & living blissfully.
His life’s work so far has been advising companies and governmental organizations on how to weaponize technology to connect emotionally with employees and customers. He is usually asked to speak on stage or advise select C-Suite executives in private.
He has been described as a polymath – which means he bring philosophy, technology and behavioral science to help people lead their best lives.
His work has been featured on Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
Books
Curated Experience
“The Curated Experience: Engineering Customers Service to Build Loyalty” is the perfect introduction to creating a path to a better Customer Experience.
Clearly illustrating the follies and flaws that conventional thinking bring to the table, Amas illustrates with clear examples precisely how the customer center can be transformed from a cost center, to a source of recurring and new revenues and dramatic business growth. Delighting your customers is a solid business strategy, and it delivers solid and measurable results. In his book, Amas Tenumah sets you on the right path towards customer-driven growth with insights, guidance and specific best practices to get you started on your journey.
Waiting For Service
Every year companies spend billions of dollars on customer service every year yet customers are more dissatisfied with customer service than ever.
In this book Amas examines a simple premise what if customers never wanted customer service to begin with? What if all they want is for your product and service to just work and when it fails you do ALL the work. No one wants Customer Service guides companies through a journey to eliminating most of customer Service and making what is left smarter, so customers do not carry any of the burden.
Joyful Stoic
A signed copy of the Joyful Stoic by Amas Tenumah, an eye opening intro into Stoicism, and Journal that will introduce you to this 2,000 Year
old philosophy that will set you on the way to achieving lasting Joy and a meaningful life.
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Latest Insights
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When I was in my 20s I worked for one of the best marketing minds at Accenture. He introduced me to scotch and to the
The Empathy Trap
Empathy is not uniquely human, there is evidence of empathy in other mammals – Dogs and Dolphins coming to the rescue of each other, and
Stop Chasing Happiness
“Life swings like a pendulum backward and forward between pain and boredom” I have been reading essays of the often misunderstood German Philosopher Arthur Schopenhauer
Latest videos
Latest tweets
@Amastenumah & @Bobfurniss discuss Frontier Airlines' decision to do away with phone calls. Is this a good idea? Before you join the movement to eliminate phone calls from your contact center you should listen to this. #contactcenter #CX #podcast #custserv http://podcast.contactcenter.tv
There is a hidden paradox to Love
Love like you are dying today
Join @bobfurniss and I discuss dealing with customer escalations. #podcast #cx https://open.spotify.com/episode/7tIaaCjAHvThVpu1jfHzvM?si=0a5_U1o_Sj2ad6n8AM_wLw
@Bobfurniss and @Amastenumah as they dive deep in how to deal with escalations:
"I have always been intersted in the origin of the statement "the customer is always right"
"In some ways I think the organization is creating escalations..." #callcenter #Contactcenter #cx
Another fun conversation with @AmasTenumah - this time about quality management…. #ILoveThisStuff https://twitter.com/ShowContact/status/1608475181948846081
@bobfurniss & @amastenumah
Join Amas and Bob as they discuss quality assurance in the contact center. #customerservice #CX #contactcenter #custserv http://podcast.contactcenter.tv
