Amas is a humanist, Storyteller and futurist. He obsessively focus on sharing the Truth about two topics – Customer Service & living blissfully.
His life’s work so far has been advising companies and governmental organizations on how to connect emotionally with employees and customers. He is usually asked to speak on stage or advise select C-Suite executives in private.
He has been described as a polymath – which means he bring philosophy, technology and behavioral science to help people lead their best lives.
His work has been featured on NPR, Forbes, The Huffington Post, Entrepreneur and other business journals for thought leadership.
“The Curated Experience: Engineering Customers Service to Build Loyalty” is the perfect introduction to creating a path to a better Customer Experience.
Clearly illustrating the follies and flaws that conventional thinking bring to the table, Amas illustrates with clear examples precisely how the customer center can be transformed from a cost center, to a source of recurring and new revenues and dramatic business growth. Delighting your customers is a solid business strategy, and it delivers solid and measurable results. In his book, Amas Tenumah sets you on the right path towards customer-driven growth with insights, guidance and specific best practices to get you started on your journey.
Waiting For Service
Every year companies spend billions of dollars on customer service every year yet customers are more dissatisfied with customer service than ever.
In this book Amas examines a simple premise what if customers never wanted customer service to begin with? What if all they want is for your product and service to just work and when it fails you do ALL the work. No one wants Customer Service guides companies through a journey to eliminating most of customer Service and making what is left smarter, so customers do not carry any of the burden.
A signed copy of the Joyful Stoic by Amas Tenumah, an eye opening intro into Stoicism, and Journal that will introduce you to this 2,000 Year
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When I was in my 20s I worked for one of the best marketing minds at Accenture. He introduced me to scotch and to the