About Amas Tenumah

Amas Tenumah brings insider executive experience and a surgeon’s focus on systems to the messy world of customer service. He spent years inside large organizations where he led operations, product and customer-facing initiatives — and watched the same “fixes” get pushed again and again while results declined.

Refusing easy answers, Amas makes the inconvenient case that most service failures are not accidents but the predictable outputs of systems designed around cost, not care. He calls out incentives, processes, and automation that surface as “solutions” while they actually accelerate customer frustration — and he gives leaders practical, immediate changes to reverse the cycle.

As the author of HOLD, Amas traces the suffering economy of modern service and shows executives how to redesign for human outcomes without sacrificing scale. His work blends real-world operational rigor with blunt, evidence-based storytelling: no platitudes, only steps leaders can take Monday morning.

Amas has briefed senior teams across Fortune 500 companies and served as an advisor to public institutions seeking to modernize service delivery. He has been featured in national media and invited to speak for major industry conferences, bringing credibility, clarity, and a mandate for change to every room.

Insider exec experience • Systemic truth-telling • Author of HOLD • Media: NPR, Forbes, Fox Business, and others.