Blog ADD TO RSS FEED This Call May Be Recorded for Our Entertainment FCR: The Only Metric That Matters (And No One How to Measure it) Why Your Customer Still Hates You (Even When You’re Great) 🧾 The Taxes of Everything You Can Be Right, or You Can Work in Customer Service (And Other Hard Truths) The Worst Job in Corporate America Is in a Call Center—And Is It Even Worth Fixing? 3 Employee experience initiatives that back fire Contact centers are not revenue centers What is the ROI of customer love? Politics is a violent sport Previous Page1 Page2 Next Amas gave keynotes in over 40 countries around the world. BOOK A SPEECH Amas' Latest book Latest tweets Visit Twitter Latest Instagram Feed Visit Instagram Youtube Facebook-f Twitter Pinterest-p Slideshare Linkedin-in Rss Snapchat-ghost
