Speaking
Truth-telling. System-breaking. Service-rebuilding.
Amas Tenumah doesn’t deliver motivational fluff. He exposes why service is broken—and how to fix it
The Customer Service Lie
Why It’s Broken on Purpose—and How to Fix It
Most customer service feels broken—because it is. In this raw, funny, and uncomfortably honest keynote, Amas exposes how service was never meant to serve. From hold times to bots to policy-driven pain, he breaks down the true cause—and the path forward.
- Why the real enemy is system design, not frontline staff
- How bad service is incentivized (and what to do about it)
- Tactical steps to rebuild trust and connection
Customer Therapy
Why Service Fails, Relationships End, and Trust Can Still Be Rebuilt
Customer service is a relationship—with the same messy stages as romance: the honeymoon, the disappointment, and finally, surrender. In this emotionally resonant and laugh-out-loud talk, Amas plays therapist for a broken system.
- Why unmet expectations—not failure—drive dissatisfaction
- How to reset the relationship between customer and company
- What your bathroom survey has in common with a doomed marriage
Automated and Alone
The AI Revolution Is Here—But It’s Not Helping Anyone
Automation was supposed to make things better. Instead, we replaced human connection with bots that frustrate everyone. In this powerful keynote, Amas skewers the AI hype, explains what technology can—and can’t—do, and shows how to use it to support people, not replace them.
- Why most “AI strategy” is just cost-cutting in disguise
- How to implement automation without destroying trust
- When the best experience still requires a human
Optional Add-Ons
- Post-keynote executive roundtable
- Team workshops or breakouts
- Bulk book orders + signed copies
🎤 Virtual Keynote
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45–60 minute session
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Custom content + live Q&A
🏛 In-Person Keynote (U.S.)
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Travel included within the U.S.
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Optional workshop/book bundle
🌍 International / Multi-Day
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Keynote + breakout or multiple days
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Custom pricing
Calendly Meeting
Keynote Booking Inquiry
Prefer Not to Use the Calendar?
📱 Text me: (405) 492‑7881
📧 Email: amas@amastenumah.com
Whether you’re a Fortune 500 or a startup doing bold work—I’ll make time for you.
Speaking
Truth-telling. System-breaking. Service-rebuildingAmas Tenumah doesn’t deliver motivational fluff. He exposes why service is broken—and how to fix it